Tue Feb 8 '22 Announcement
over 2 years ago
– Tue, Feb 08, 2022 at 05:15:25 PM
Hi everyone,
This is the leader of the BRIGHT DIY Japan domestic team. We are so sorry that right now we could not contact the leader (Wasu) who is in charge of international business currently and generated a massive disappointment among backers. Therefore, from today, the domestic team of BRIGHT DIY will carry on to take care of this project. Right now, we are trying to access the Easyship and check the real issues of high cost for shipment.
Firstly, for the first batch to be sent out in January 2022 (half of the current backers), we confirmed with our partner that the shipment did not make it on time to be sent out before Chinese New Year. It will be carried on after 9th February and hopefully, the first batch shipment will be finished within February. The next update will be made after the shipment is finished.
Secondly, for backers who are not satisfied with the shipping cost, we are considering partial support for the delivery fee to reduce the cost and using an alternative way to ship from our domestic warehouse in Japan. However, since the domestic team could not contact the in-charge person to get access to Easy-ship, please wait for our next update. We are trying our best to deliver the goods to everyone at an acceptable price by dividing the regions and cooperating with our delivery partner in Japan and China.
Thirdly, about the product, after our success in Japan crowdfunding Makuake, there were many imitated products coming out and we are struggling to fight with them. We have submitted all the documents to the Indiegogo Trust Team relating to product copyrights and so on as proof to be able to continue the project here.
Finally, for refund, we are considering among domestic team members now, however, the project itself is not belonging the domestic team budget, please wait for us to discuss with the international team about this issue. Right now, since we are not able to contact them, it might take some time to update backers about this matter. Please wait for our next update and thank you for your patience.
We are so sorry for this massive disappointment among backers generated by our team members. For the domestic support team, we will try our best to support you as we have served more than 6000 backers here in Japan.
Sincerely,
BRIGHT DIY Japan Domestic Support Team
Mon Jan 17 '22 Announcement
over 2 years ago
– Mon, Jan 17, 2022 at 12:18:53 AM
Hi all,
We sent out the EasyShip surveys to most regions over the past few days.
It brings to everyone's attention that some parts of the world are taking a hefty shipping fee.
We apologize for this unexpected high cost.
The situation is that our project is based in Japan.
This is unfortunate for many backers from the other side of the globe as the distance largely dictates the delivery fee, although, of course, it favors backers near us.
To make the situation more complicated, since the number of backers is relatively small and spread worldwide (58 countries),
we could not afford to rent a warehouse in a specific country to reduce last-mile delivery.
The solution we went for is EasyShip to collect and calculate shipping fees transparently for each individual and have not charged any cost unrelated to the delivery.
But that as we saw the problem, the delivery fee is too high and is not manageable for many of us.
We are working with both the IGG and EasyShip teams to find a viable solution as soon as possible.
Sincerely,
BRIGHT DIY Team
Tue Jan 11 '22 Announcement
over 2 years ago
– Tue, Jan 11, 2022 at 07:04:02 AM
Hello all!
We have confirmed that all perks are ready to be shipped!
EasyShip is now sending you a shipping preference survey!
This 2nd survey will help you get your rewards at a preferred delivery cost with your preferred payment method!
Note: The rolling out of surveys depends on your region; this might last for a week until all of us receive an email from EasyShip.
Once it is there, please fill the survey so that your perk can be on its way to you :)
Some of us have issues with regional import regulations (TAX no etc.) with the help of EasyShip, and we are sorting them out one by one.
Thank you again for your support!
BRIGHT DIY Team
Wasu
Sun Dec 12 '21 Announcement
over 2 years ago
– Sun, Dec 12, 2021 at 12:21:27 AM
Hello all!
We have confirmed that all surveys have been sent out.
However, another 20% of us have not yet responded...
We will finalize orders, production, and delivery plan in the next 24 hrs!
[Please fill the survey as soon as possible] this is to avoid delay in returning :)
After this date, we will lock your reward selections and charge cards for add-on item purchases, pledge upgrades, and pre-orders. In addition, you can update your shipping address up until we lock addresses for shipping.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page https://pendora-minimal-screwdriver.backerkit.com.
THANK YOU!
Thank you all again for those who had filled the survey timely.
Moreover, EasyShip will be sending you a shipping preference survey soon! This 2nd survey will help you get your rewards at a preferred delivery cost with your preferred payment method!
Thank you everyone for your support!
BRIGHT DIY Team
Wasu
Wed Dec 8 '21 Announcement
over 2 years ago
– Wed, Dec 08, 2021 at 09:53:19 PM
Hello all!
We are preparing your rewards and we need your survey filled!
The last day to make final updates to your order is 12.December 2021.
After this date, we will lock your reward selections and charge cards for add-on item purchases, pledge upgrades, and pre-orders. You can update your shipping address up until we lock addresses for shipping.
If you haven’t answered your survey yet, please fill out your BackerKit survey until this due date, this might affect our production plan and therefore, your shipment may be delayed...
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://pendora-minimal-screwdriver.backerkit.com.
THANK YOU!
Thank you all again for being so responsive to answering our BackerKit survey—even though it may not seem like much as an individual backer, you have no idea how tremendously helpful this has been for me when trying to keep track of all 736 of you!
Moreover, EasyShip will be sending you a shipping preference survey soon! This 2nd survey will help you get your rewards at a preferred delivery cost with your preferred payment method!
Thanks everyone for your support!
BRIGHT DIY Team
Wasu
